Exchange of mutilated or damaged euro banknotes
The Bank of Greece may exchange, on request and under conditions, genuine mutilated or damaged euro banknotes that are legal tender in the following cases:
Payments and fee
Credit institutions and other professional cash handlers shall pay a fee to the Bank of Greece for the exchange of euro banknotes that are legal tender and have been mutilated or damaged by accidental activation of anti-theft devices.
This fee amounts to €0.10 per mutilated or damaged euro banknote and is payable only when at least 100 damaged or mutilated euro banknotes are exchanged. The fee applies to all exchanged euro banknotes.
No fee is charged in case euro banknotes have been mutilated or damaged as a result of an attempted or actual theft or robbery.
European Central Bank Decision (ECB/2013/10) of 19 April 2013 on the denominations, specifications, reproduction, exchange and withdrawal of euro banknotes;