Clients and other interested parties can submit complaints with respect to actual or potential infringements of Law 5193/2025 and Regulation (EU) 2023/1114 by offerors, persons seeking admission to trading, issuers of asset referenced tokens (ARTs) or e-money tokens (EMTs) or crypto-asset service providers to the Bank of Greece, according to its competences and the provisions of Law 5193/2025.
Actual or potential infringements of the Regulation can be submitted to the Bank of Greece according to article 105 of Law 5193/2025 (in Greek) if they concern:
- Credit institutions, payment institutions or electronic money institutions that are ART issuers, EMT issuers or crypto-asset service providers.
- Obligations foreseen in articles of the Regulation under the competence of the Bank of Greece that concern ART, EMT ή or the provision of services, such as: the institution’s complaint handling procedure, potential conflict of interest, organizational aspects, the prohibition of granting interest for ART and EMT, EMT issuance and redemption, the custody and administration policy established by crypto-asset service providers.
The Bank of Greece cannot process complaints that concern:
- entities that are not credit institutions, electronic money institutions or payment institutions
- white papers, marketing communications and obligations of institutions to act honestly, fairly and professionally in the best interest of clients.