What is the “e-Appointment” service?
The “e-Appointment” service allows citizens, professionals and businesses to book appointments online for specific cash transaction services with the Bank of Greece.
The e-Appointment platform allows you to choose the desired service and book an available date and time that best suits your schedule.
How can I book an appointment online?
Enter the “e-Appointment” platform, select the desired service and your preferred Branch and then choose a suitable date and time for your appointment.
Once your appointment has been scheduled, you will receive a confirmation email.
Which transactions are available for online appointment booking?
You may book an appointment online to:
- buy and sell gold sovereigns and gold coins;
- sell gold bars or ingots;
- acquire commemorative coins and collectible numismatic products;
- buy and sell foreign banknotes at the Branches of the Bank of Greece;
- buy euro coin rolls;
- exchange euro coins with banknotes;
- exchange euro banknotes with lower-denomination banknotes;
- get new 5- and 10-euro banknotes;
- exchange mutilated or damaged euro banknotes;
- carry out cash transactions related to the Greek State or public sector entities.
Is it possible to reschedule or cancel my appointment?
Yes. The new platform allows you to reschedule or cancel your appointment online; no telephone communication is necessary.
Is this service also available to businesses and other legal entities?
Certainly. Both private individuals and legal entities may use this service.
Do I need to contact the Bank of Greece by phone to confirm my appointment?
No, you do not. Your appointment is automatically confirmed through the online booking platform. The platform also sends notifications and updates regarding your scheduled appointment to the email address and mobile phone number you provided during registration.
Do I need to create an account to use the service?
No, appointments can be booked without creating an account. The user is identified through a unique six-digit code sent to the mobile phone number that has been provided during the booking process.
What information do I need to provide for booking an appointment?
To book an appointment, you will need to enter your full name, mobile phone number, email address and Tax Registration Number.
What supporting documents should I bring to my appointment?
The required supporting documents depend on the type and value of the desired transaction. Detailed information is available on the Bank of Greece's website.
Once your booking has been completed, you will receive an automated confirmation email, which will include a link to the relevant section on the Bank of Greece website, where you can find detailed information and the required supporting documents for the selected service.
Can I choose a specific Branch for the conduct of the desired transaction?
Absolutely. During the booking process, you may choose the service to be provided by selecting the “By Service” option. Alternatively, you may start by selecting a Branch through the “By Branch” option. In the former case, the platform displays the Branches offering the requested service; in the latter case, it lists the services available at the selected Branch.
What if I am late or miss the appointment?
If you know in advance that you can’t make it to your appointment, you may reschedule or cancel it through the platform.
May I book more than one appointments?
You may schedule multiple appointments for different services or on different dates.
To ensure optimal service for all customers, authorised Bank of Greece staff may cancel appointments in case of abuse of the e-Appointment service. Affected customers will be notified accordingly.
May I book an appointment on behalf of another person?
Certainly. For your convenience, we recommend booking the appointment using the name and details of the individual who will be visiting the teller.
If you are acting on behalf of another individual, you must present a valid letter of authority, either issued online through Gov.gr or bearing signature authentication by a Citizens Service Centre (KEP).
How do I know that my appointment has been successfully booked?
Upon successful completion of the booking process, you will receive confirmation of your appointment. You will also receive any appointment-related updates via the email address and mobile phone number you provided when making the booking.
What should I do if there are no available appointments on my desired date?
If no appointments are available on your preferred date, the application will automatically display the next available dates.
Where do I book an appointment?
You can book an appointment through the platform by accessing the following link:
Bank of Greece e-Appointment
Do you still have a question?
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