Exchange of mutilated or damaged euro banknotes

The Bank of Greece exchanges, upon request and under conditions, mutilated or damaged genuine euro banknotes that are legal tender.

In which cases can damaged banknotes be exchanged?

Damaged banknotes can be exchanged in the following cases:

Damaged banknotes can be exchanged in the following cases:

  • when more than 50% of the banknote is presented; or
  • when 50% or less of the banknote is presented, if the applicant proves that the missing parts have been destroyed.

At which branches can the exchange be made? Is there a quantity limit?

Mutilated or damaged banknotes can be exchanged at the Head Office (21, El. Venizelou Street, Athens) and at the Thessaloniki Branch (4, Tsimiski Street, Thessaloniki) on working days from 08:00 to 12:00 and for up ten (10) banknotes per denomination.

Mutilated or damaged banknotes can be exchanged at the Head Office (21, El. Venizelou Street, Athens) and at the Thessaloniki Branch (4, Tsimiski Street, Thessaloniki) on working days from 08:00 to 12:00 and for up ten (10) banknotes per denomination. Exchanges of larger quantities of mutilated or damaged banknotes are only possible after prior arrangement by phone with the Bank’s relevant services.

For information regarding the exchange of mutilated or damaged euro banknotes at the Branches of the Bank of Greece, interested parties should contact the relevant services of the Branches of the Bank of Greece.

Is there a fee for exchanging mutilated or damaged euro banknotes?

Credit institutions and other professional cash handlers are required to pay a fee to the Bank of Greece for the exchange of genuine euro banknotes that have been mutilated or have been damaged by anti-theft devices.

Credit institutions and other professional cash handlers are required to pay a fee to the Bank of Greece for the exchange of genuine euro banknotes that have been mutilated or have been damaged by anti-theft devices.

This fee amounts to €0.10 per mutilated or damaged euro banknote and is only charged if at least 100 damaged or mutilated euro banknotes are exchanged. The fee is charged for all exchanged euro banknotes.

No fee is charged where euro banknotes have been mutilated or damaged in connection with an attempted or actual theft or robbery.

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